Hey Trek...

Hey Trek....What the heck are you doing?!?!? Are you following in the footsteps of other companies that provide crappy customer service or are you just trying to help the other bike companies sell more bikes? I know of three people in the same amount of months who are less than happy with the warranty process. In fact all three are really hacked off. All are seriously considering jumping ship to another brand. Besides me getting upset because of the level of service these good people have received, I also feel one inch tall because of my recommendations made. Maybe it's time for me to start changing my tune... Up until recently, making the recommendation to buy a Trek was an easy one and my confidence was high that if there was ever a warranty issue, it would be rectified seamlessly. That's the way it was for me the 12+ years of dealing directly with the company. Hey, maybe it's time for me to change the way I recommend Trek. In fact, I welcome John Burke, President of Trek Bicycle Company, to call me directly at 440-503-6257 if he wants to discuss this with me. Hey, I'll go to bat for these three disgruntled clients... For some reason I have a feeling that there's more out there that share the same frustrations. Hey Specialized and Giant...are you listening... Thanks for reading. -John