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August 17, 2005

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adidas tracksuit

Great content and it's so helpful for me. But it's so weird that your blog is in a mess through my explorer. Is that my explorer problem? But it's pretty normal when exploring other blogs.

John Satory

Thanks for your comment Scott. I appriciate your proactive approach and attention to this issue. A high quality product like Easton requires high quality support. I think that the industry needs more product managers like you who takes the time to care. Thanks again for writing. -John

Scott Vogelmann

As the Easton product manager for Veltec Sports, I was dismayed to find this posting.

Rouge Mechanic is totally correct and unfortunately for us and our supporters, Troy was very wrong. Carbon components are very strong, light and sexy but they can easily be damaged by over tightening. Torque wrenches are very important for proper tightening. The Delta Force/Aero Force is a great system and the recommended torque for the Aero Force extensions is 60inlb. The slipping issues have been addressed and it was a problem with tolerances.

Tightening sequence is also important, especially on 4 bolt stems. On a 2 bolt stem the bolts need to be tightened evenly. On a 4 bolt stem, opposite bolts need to be tightened evenly, that is they must be tightened in an X pattern. The proper torque specs for the

I would like to add that corrective action has been taken and I apologize on the companys’ behalf for anybody that had a negative experience with him. If there are questions or concerns, please don’t hesitate to contact me at 831-394-7114 ext. 103 or scott@veltecsports.com.


Scott Vogelmann
Associate Product Manager
Veltec Sports, Inc.
Scott@veltecsports.com
Phone: 831.394.7114 x 103
Fax: 831.393.8495
Visit us on the web at: www.veltecsports.com

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Chris Mayhew

I suppose he still has a job because we're whining on the internet and not to his boss :)

We shipped a 26.8 CT MTB post back for warranty. We received a 27.2 EA road post back. I talked to the guy and "it was his guess they didn't make that any more and that's why we got what we got." "Best guess" was repeated several times. He offered to let us keep it, as if that would help anyone!

Turns out they do make one, as he had to admit when he called me back. He was a lot quieter during that phone call.

John Satory

Chris,
Thanks for your comment. The level of ignorance and apathy is scarry. When you're dealing with products of this quality level, it's uncalled for. It makes you wonder why he still has a job...

Chris Mayhew

I am almost positive I dealt with the same guy a while back WRT an Easton seatpost. He was totally clueless and didn't even really care that he was. And, 30 minutes later was was forced to call me back and tell me he was completely wrong. I hope you don't have the same experience.

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